Privacy Policy

1. Introduction

Lake Heights Little Scholars Academy (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of children and families who interact with our early learning service and website. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, submit an online enquiry or waitlist form, or otherwise communicate with us.

By providing your personal information to us, including through Meta’s Instant Form and our website, you agree to the handling of your information as described in this Privacy Policy and as required under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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2. What information we collect

We may collect and hold personal information about you and your child that is reasonably necessary for us to provide our early learning and care services, including:

• Parent/guardian details (name, email address, phone number, suburb)
• Child details (name, date of birth/age, care requirements, medical or allergy information you choose to share)
• Enrolment and waitlist information (requested start date, days required, Child Care Subsidy information)
• Records of your communications with us (phone calls, emails, website forms, tour bookings)
• Website usage data such as IP address, browser type and pages visited, collected through standard analytics tools.

We usually collect information directly from you, including when you:

• Submit a waitlist, enrolment or enquiry form (on our website or via Meta Instant Form)
• Call, email or visit our centre
• Book or attend a centre tour
• Interact with our website, social media pages or digital advertising.

3. Why we collect your information

We collect, use and disclose your personal information to:

• Respond to your enquiries and provide information about our programmes, fees, vacancies and tours
• Manage our waitlist and enrolment process, including assessing your care requirements and availability
• Communicate with you about your child’s enrolment status, orientation, and ongoing care
• Help you understand and manage Child Care Subsidy (CCS) enquiries
• Improve our services, website and communications
• Meet our legal, regulatory and insurance obligations as an early learning service.

We will not sell or rent your personal information to third parties.

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4. How we store and protect your information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:

• Restricting access to authorised staff who need the information to perform their roles
• Using password-protected systems and secure storage for records
• Using secure methods when destroying or de-identifying personal information that is no longer required and not required to be kept by law.

While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

5. When we may share your information

We may disclose your personal information to:

• Our staff and educators who need the information to provide care and communicate with you
• Government departments and regulators where required or authorised by law (for example, funding and compliance requirements)
• Service providers who assist us with IT, administration, communication or marketing services, only where they are bound by privacy and confidentiality obligations
• Any person you authorise us to share information with (for example, another parent or authorised contact).

We will not disclose your personal information to overseas recipients unless required by law or with your consent.

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6. Marketing communications

From time to time we may use your contact details to send you information about our programmes, events, vacancies or other services we believe may be of interest to you.

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You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us using the details below.

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7. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and your child, and to ask us to correct it if it is inaccurate, incomplete or out of date, subject to any legal restrictions.

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To request access or a correction, please contact us using the details in section 10. We may ask you to put your request in writing and verify your identity.

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8. Children’s information

We understand the sensitive nature of children’s information. We only collect personal information about children where it is reasonably necessary for us to provide early learning and care, comply with legal obligations, or where it is provided with the consent of a parent or legal guardian.

If you believe we have collected personal information about a child without appropriate consent, please contact us so we can investigate and, if appropriate, delete or de‑identify the information.

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9. Cookies and website tracking

Our website may use cookies and similar technologies to improve your experience, remember your preferences, and understand how visitors use our site.

You can adjust your browser settings to refuse cookies, but this may affect how our website functions on your device.

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10. Contact us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact:

Location: 80 Jane Avenue, Warrawong NSW 2502

Phone: (02) 4274 0401

Email: lakeheights@littlescholarsacademy.com.au

We will respond to your enquiry as soon as reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website and will show the “Last updated” date at the top.